Shifting from RPA to Cognitive Automation

However, as those processes are automated with the help of more programming and better RPA tools, processes that require higher level cognitive functions are next in the line for automation. Facilitated by AI technology, the phenomenon of cognitive automation extends the scope of deterministic business process automation (BPA) through of knowledge and service work. By transforming work systems through cognitive automation, organizations are provided with vast strategic opportunities to gain business value. However, research lacks a unified conceptual lens on cognitive automation, which hinders scientific progress. Thus, based on a Systematic Literature Review, we describe the fundamentals of cognitive automation and provide an integrated conceptualization. We provide an overview of the major BPA approaches such as workflow management, robotic process automation, and Machine Learning-facilitated BPA while emphasizing their complementary relationships.

Introducing cognitive solutions to your business will increase your productivity and you will be able to move things faster. Through hundreds of conversations we’ve been a part of, it’s clear that a transition is taking place at the highest levels of business. Companies are looking beyond efficiency gains from BI or AI, searching for new horizons for change. Unanimously they seem to believe in the concept of transformation using artificial intelligence and extending human intelligence. The new focus is not the data, it’s system design that distributes ‘executive intelligence’. Overall, cognitive automation improves business quality, scalability and ensures lower error rates.

A quest for cost savings, scale, and speed

This is the aspect of cognitive intelligence that will be discussed in this article from now on. Enterprises today face many challenges like enhancing decision making, increasing efficiency, ensuring customer loyalty, and staying competitive are some of the common hurdles faced by businesses. Using DocAcquire, the efficiency and quality of your business will increase manifolds. You can use cognitive automation to formulate your business transformation strategies and stay ahead of the curve.

In fact, there’s a good chance you interact with AI technologies every day. You can also use both to automate your day-to-day tasks and enable automated business decision-making. Cognitive intelligence is like a data scientist who draws inferences from various types and sets of data. It presents the data in a consumable format to management to make informed decisions. Boost operational efficiency, customer engagement capabilities, compliance and accuracy management in the education industry with Cognitive Automation. Provide exceptional support for your citizens through cognitive automation by enhancing personalized interactions and efficient query resolution.

Cognitive Automation and Medical Supply Chains: Putting Patients First

Whether it be RPA or cognitive automation, several experts reassure that every industry stands to gain from automation. According to Saxena, the goal is to automate tedious manual tasks, increase productivity, and free employees to focus on more meaningful, strategic work. “RPA and cognitive automation help organizations across industries to drive agility, reduce complexity everywhere, and accelerate value of technology investments across their business,” he added. In 2020, Gartner reportedOpens a new window that 80% of executives expect to increase spending on digital business initiatives in 2022. In fact, spending on cognitive and AI systems will reach $77.6 billion in 2022, according to a report by IDCOpens a new window .

Read one of our customer success stories to know how Flatworld automated Loan Quality Investment (LQI) Process for a Mortgage Company in US using Cognitive process automation. Once assigned to the project, our team is first trained to configure the solutions as per your needs. Thereafter they assess the quality and feedback process and basic administration of the solution deployed on your platform. As your business process must be re-engineered, our team ensures that the end users are aligned to the new tasks to be performed for smooth execution of the process with CPA.

Such processes include learning (acquiring information and contextual rules for using the information), reasoning (using context and rules to reach conclusions) and self-correction (learning from successes and failures). It is rule-based and does not require much coding using an if-then approach to processing. A cognitive automation solution is a positive development in the world of automation.

• Apexon has partnered with Automation Anywhere to help our clients implement RPA across their enterprises.
• It contains critical information that is necessary for post-close audits and validating loan information for accuracy.
• Though cognitive automation is a relatively recent phenomenon, most solutions are offered by Robotic Process Automation (RPA) companies.

The tasks RPAs handle include information filling in multiple places, data reentering, copying, and pasting. The custom solution can be tailored as per your organizational needs to deliver personalized services round-the-clock, and leverage predictive insights to anticipate and meet customer needs and expectations. Our process automation using AI helps to considerably decrease cycle times by automating most business processes. This in-turn leads to reduced operational costs for your business as your employees start focusing on the more important aspects of your business.

How Cognitive Automation is Different from RPA

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